FAQ

Catalogs

Why, What, How, Can I…

WHY DO I HAVE TO HAVE A 12 SHIRT MINIMUM?
The setup involved in screen printing is quite involved, so we’ve decided that a 12 shirt minimum is necessary to help everyone get the best product for the lowest cost. If you are sold on getting screen printed shirts and have less than 12, give us a call and we may be able to work something out.

WHAT ARE YOUR PRICES BASED ON?
Our price is based on the cost of the shirts, amount of locations you want printed and amount of colors you use per location.

CAN I GET A PHOTOGRAPH PUT ON A SHIRT?
If you want a photograph screen printed, it is possible, but give us a call or email us so we can talk to you about different printing options.

I’VE DONE MY OWN ART. WHAT FILE TYPE DO YOU NEED?
We would love it if you could get us vector (.ai, .eps, .cdr – version 12) files. If not, a .pdf at 300dpi with color separations is also acceptable. For more info or assistance please contact us to discuss further.

WHAT IS YOUR TURNAROUND TIME?
We have a 2-week turnaround time.

WHAT IF I NEED MY SHIRTS IN 4 DAYS OR LESS?
We want to help you reach your deadlines, so we will try our best to get your job done quickly. For rush jobs of 4-days or less there will be a rush charge added to your cost.

WHAT KINDS OF SHIRTS CAN I GET?
Almost anything and everything you could think of. Our main vendors are AlphaBroder, SanMar, and TSC Apparel.   Feel free to visit their sites to look at different shirt options.

I ORDERED SHIRTS 3 YEARS AGO AND NOW THEY’RE MORE EXPENSIVE! WHY?
Just as the price of gas, milk, and living goes up, so does the cost of cotton. Since our prices are partially based on how much shirts cost us, our prices may fluctuate with the cost of cotton.

CAN I PRINT OVER THE ENTIRE SHIRT?
We are able to do prints as large as 13.5″ wide and 16.75″ tall, depending on the smallest size shirt in your order. For example, a 16.75″ tall design will not fit on a youth small shirt, so we’d have to make the design smaller.

WHY CAN’T YOU PRINT OVER SEAMS?
Printing over seams is a very unpredictable line of business. Often it will “smash” out on the shirt making it look ugly. We want to give you great looking shirts, so we’ve decided not to compromise your satisfaction by printing over seams.

HOW MANY COLORS CAN I PRINT?
We can print up to 6 colors.  Keep in mind that the more colors you add, the more expensive your job becomes.

CAN I MIX AND MATCH SHIRT COLORS?
Yes.

CAN I MIX AND MATCH INK COLORS?
Yes, but there is a charge for each ink change we do.

YOU MUST HAVE HIDDEN FEES, RIGHT?
No. We do not charge screen fees or design fees. That’s right, your art and screens are free as long as you meet the minimum order requirement of 12 shirts.

TERMS OF SERVICE

Payments, Returns, Refunds, and Cancellation Policy

We strive to ensure that goods ordered are accurate to your approved proof & of the highest quality. Goods you design/order are customized & unique to
you. Due to the extensive work required prior to printing & delivery of your order (e.g. artwork, prep, etc.) you are charged at the time your order is placed.
Because of the customized nature of these goods, we can not allow cancellations once we begin printing. Orders can enter printing process as early as 1 business day after they are placed. We allow cancellations on orders that have been processed but have not yet begun printing.
Screen Printing turn around time is 7 – 10 business days.

Cancellation in this phase are subject to a 15% fee of the order total. This covers costs associated with preparing an order, including artwork processing,
pre-press processing & material preparation costs. Refunds/exchanges are not accepted after an order has been printed and/or shipped. If, upon receipt of
your merchandise, you feel your order was incorrect due to an error on our part, please contact us at 770-967-3606 to submit a claim within 5 days of your
delivery date. Claims are handled on a case-by-case basis.